Taylor Made Treatments Ltd maintains full ownership of the products until full payment has been received.
It is possible to cancel your order prior to it being sent. Simply contact us and we will help you to do this. If your order has been sent, you will be required to return the products in order to receive a refund. Postage will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via Royal Mail from our premises in Buckingham. Your order will be sent within 1 – 3 working days after being placed.
The normal delivery time from when the package has left our premises is:
- 2 – 3 working days to the United Kingdom
- 3 – 5 working days to Europe
- 6 – 8 working days to the remaining destinations
If no one is at the address when Royal Mail makes the delivery, a card should be left detailing the whereabouts of the package. Another attempt may be made to deliver the next day. If delivery is not possible, the package will be returned to your local sorting office, and eventually to us. When you find a Royal Mail card, contact them to arrange another delivery address or time. Alternatively tell them where the package can be left.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as your delivery address. Please note that it is not possible to make a delivery to a PO box.
The postage charge depends on your delivery address.
How much is the postage charge?
We ship to various countries all over the world. The postage charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the postage charges .
Postage Charges: EUR 15 / USD 20 / GBP 13
Rest of the world
Postage Charges: EUR 30 / USD 40 / GBP 25
Our aim is for all of our customers to receive high quality products. If there is something wrong with the product you have received, or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us immediately. If you send us an email, please include as many details as possible including your order number as well as a picture of the issue.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
Once the product has been received back in perfect condition, we will refund the value of the purchased product, but not the original postage.
All products must be returned in their original packaging with all enclosed documentation. The packaging and product cannot be broken, or in any other way damaged. This will render a refund impossible.
Postage costs to return the goods must be paid for at your expense, and arranged by yourself. The goods are your responsibility until they reach our premises. Please ensure you pack the return safely to prevent any damage to the products or boxes.
You have a 24 month warranty period if something is wrong with the product. Your claim should be send to us as soon as possible.If your claim is justified we will refund reasonable postage expenses.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your postage charges if we need to reimburse them.
Please enclose a return form with the returned products. You can download the return form here.
Taylor Made Treatments Ltd
23 West Street
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.